CUSTOMER SERVICE CHATBOT DEVELOPMENT

OVERVIEW

Application’s main purpose was, To establish real-time engagement with customers to help them for On-demand access to banking services.

CUSTOMER

Client is in banking industry.

CHALLENGES

In the absence of a chatbot, customer query resolution was delayed, leading to lower customer satisfaction index. Operations cost of managing a customer service team was also significantly high.

SOLUTION

This bot can provide a personalized banking assistance to customers at any time of the day. The bots can handle customer requests and queries like an expert and send out alert and notification to ensure stronger engagement.

TECHNOLOGIES

Python with flask framework, Machine Learning, CSS